Privacy Policy - Mobi Wave Recharge

1. Introduction

Mobi Wave Recharge ("we," "us," or "our") values your privacy and is dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, and manage information when you use our home internet, television, and family-oriented digital services.

2. Information We Collect

We may collect the following types of personal and household-related data:

Household setup (family members, service needs)
Contact details (full name, email, phone, installation address)
Account credentials and usage behavior
Billing information (payment methods, invoices)
Device identifiers (routers, TV boxes, home devices)
Usage stats (internet traffic, viewing preferences)

3. How We Use Your Information

Your information is used to:

Deliver and support home internet and TV services
Process orders, installations, and upgrades
Customize family-friendly viewing options
Enable and manage parental controls
Monitor and optimize network performance
Fulfill legal obligations under UAE regulations

4. Data Sharing and Disclosure

We may share your data under the following circumstances:

With trusted partners for installations and technical support
With media providers to personalize entertainment
As required by UAE authorities
In corporate transactions such as mergers or acquisitions
With your consent when adding new features or services

5. Data Retention

We store your information only as long as needed for operational, legal, or regulatory purposes, in compliance with the UAE Telecommunications Regulatory Authority (TRA).

6. Your Data Protection Rights

As a UAE resident, you have the right to:

Request a copy of the information we hold
Ask for corrections to inaccurate data
Request data removal (if not needed for services)
Control parental and content settings
Withdraw consent at any time

7. Security Measures

We use advanced encryption, home network protection protocols, and periodic security audits to ensure your family's data remains secure and confidential.

8. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be published on our website along with a revised "Last Updated" date.

9. Contact Us

If you have any concerns or questions regarding this Privacy Policy or how we handle your data, please contact our support team:

Email: [email protected]
Phone: +971 4 424 4444
Address: Nuaimiya St - Al Azra - Al Riqa Suburb - Sharjah - United Arab Emirates